Design thinking for digital levy

Rista Reza Virzinia Agustin; Ilma Mufidah; Sri Martini; Dino Caesaron

doi:10.30656/jsmi.v8i2.8924

Authors

Rista Reza Virzinia Agustin Telkom University
Ilma Mufidah Telkom University
Sri Martini Telkom University
Dino Caesaron Telkom University https://orcid.org/0000-0001-9909-581X

DOI:

https://doi.org/10.30656/jsmi.v8i2.8924

Keywords:

Design thinking, Levy, Usability testing, User experience questionnaire

Abstract

A market levy is a type of general service levy collected from traders to cover the costs of using market facilities and obtaining permits from the local government. The benefit of implementing digital levy payment is that the levy payment service can be accessed online, facilitating payment transactions for traders. However, the researchers observed issues in the Trade Sector of the West Bandung Regency’s Department of Industry and Trade, particularly regarding the inefficient collection of market levies. Using a digital fee collection system can reduce several risks for the government, such as preventing leakage of fees that generally occurs with manual collection, errors in refunds and calculations, and providing protection during cash collection. The implementation of this digital levy aims to maximize Regional Original Revenue and reorganize the market system. This digital payment system was designed using the design thinking method. The design thinking method has effectively helped identify user needs and create solutions. The usability testing results using the Useberry application for the West Bandung Industry and Trade Office’s levy application received positive responses, as all 10 respondents of end users completed the tasks given. Furthermore, the 26 UEQ items were grouped into six categories. The assessment of the six categories is generated good scores. Based on this, the user experience of the West Bandung Industry and Trade Office’s levy application can be categorized as good.

Downloads

Download data is not yet available.

References

[1] T. Talitha, T. Firman, and D. Hudalah, ‘Welcoming two decades of decentralization in Indonesia: a regional development perspective’, Territ. Polit. Gov., vol. 8, no. 5, pp. 690–708, Oct. 2020, doi: https://doi.org/10.1080/21622671.2019.1601595.

[2] N. Dwi Retnandari, ‘Implementation of Strategic Planning in Regional/ Municipal Governments, Obstacles and Challenges’, Policy Gov. Rev., vol. 6, no. 2, pp. 155–175, Jun. 2022, doi: https://doi.org/10.30589/pgr.v6i2.556.

[3] H. M. Syafingi, D. A. S. Dewi, H. Suharso, P. Sulistyaningsih, and U. Rahmawati, ‘Village fund optimization strategy for rural community welfare in Indonesia’, J. Crit. Rev., vol. 7, no. 07, pp. 580–583, Apr. 2020, doi: https://doi.org/10.31838/jcr.07.07.103.

[4] K. Dimyati, H. Nashir, E. Elviandri, A. Absori, K. Wardiono, and A. Budiono, ‘Indonesia as a legal welfare state: A prophetic-transcendental basis’, Heliyon, vol. 7, no. 8, p. e07865, 2021, doi: https://doi.org/10.1016/j.heliyon.2021.e07865.

[5] C. Corlet Walker, A. Druckman, and T. Jackson, ‘Welfare systems without economic growth: A review of the challenges and next steps for the field’, Ecol. Econ., vol. 186, p. 107066, 2021, doi: https://doi.org/10.1016/j.ecolecon.2021.107066.

[6] Y. Tian and C. Sun, ‘Comprehensive carrying capacity, economic growth and the sustainable development of urban areas: A case study of the Yangtze River Economic Belt’, J. Clean. Prod., vol. 195, pp. 486–496, 2018, doi: https://doi.org/10.1016/j.jclepro.2018.05.262.

[7] K. H. Ibrahim, R. D. Handoyo, W. Wasiaturrahma, and T. Sarmidi, ‘Services trade and infrastructure development: Evidence from African countries’, Cogent Econ. Financ., vol. 10, no. 1, p. 2143147, Dec. 2022, doi: https://doi.org/10.1080/23322039.2022.2143147.

[8] S. N. Khamraeva and M. Y. Alimova, ‘Methodological bases for assessing the level of innovative development of agriculture and its service infrastructure activities’, J. Contemp. Issues Bus. Gov., vol. 27, no. 02, pp. 4062–4068, Apr. 2021, doi: https://doi.org/10.47750/cibg.2021.27.02.420.

[9] S. Syafruddin, S. Rahayu, and I. P. G. Diatmika, ‘The Evaluation of Internal Control System for Market Retribution Collection’, J. Ilm. Akunt., vol. 7, no. 2, pp. 254–267, Jan. 2023, doi: https://doi.org/10.23887/jia.v7i2.52842.

[10] N. Istiqomah and I. Mafruhah, ‘Analysis of Parking and Market Service Levies Potential for the Improvement of Regional Autonomy in Surakarta’, in 5th Global Conference on Business and Social Sciences, 2017, pp. 1–8. [Online]. Available: https://repository.feb.uns.ac.id/dok/publikasi/843.pdf

[11] W. Wisda, N. Latif, R. Apriana, Neneng Awaliah, Kumar Vivek, and Kamaruddin, ‘Waste Service Retribution Management in Selayar Islands Regency through Website-Based Solutions’, Ceddi J. Inf. Syst. Technol., vol. 3, no. 1, pp. 1–13, Apr. 2024, doi: https://doi.org/10.56134/jst.v3i1.78.

[12] N. Cross, ‘Designerly ways of knowing’, Des. Stud., vol. 3, no. 4, pp. 221–227, 1982, doi: https://doi.org/10.1016/0142-694X(82)90040-0.

[13] D. Dunne and R. Martin, ‘Design Thinking and How It Will Change Management Education: An Interview and Discussion’, Acad. Manag. Learn. Educ., vol. 5, no. 4, pp. 512–523, Dec. 2006, doi: https://doi.org/10.5465/amle.2006.23473212.

[14] A. Makalalag, Y. Ekawardhani, and T. L. Gaol, ‘User Interface/User Experience Design for Mobile-Based Project Management Application Using Design Thinking Approach’, Int. J. Educ. Inf. Technol. Others, vol. 4, no. 2, pp. 269–274, Jul. 2021, [Online]. Available: https://jurnal.peneliti.net/index.php/IJEIT/article/view/762

[15] W. Brenner, F. Uebernickel, and T. Abrell, ‘Design Thinking as Mindset, Process, and Toolbox BT - Design Thinking for Innovation: Research and Practice’, W. Brenner and F. Uebernickel, Eds., Cham: Springer International Publishing, 2016, pp. 3–21. doi: https://doi.org/10.1007/978-3-319-26100-3_1.

[16] I. Darmawan, M. Saiful Anwar, A. Rahmatulloh, and H. Sulastri, ‘Design Thinking Approach for User Interface Design and User Experience on Campus Academic Information Systems’, JOIV Int. J. Informatics Vis., vol. 6, no. 2, pp. 327–334, Jun. 2022, doi: https://doi.org/10.30630/joiv.6.2.997.

[17] H. S. Nahatmasuni, A. Herdiani, and A. S. D. Martha, ‘UI/UX Design for Student Discussion Applications Based Felder Silverman Learning Style with the Design Thinking Method’, Int. J. Inf. Commun. Technol., vol. 9, no. 2, pp. 29–40, Dec. 2023, doi: https://doi.org/10.21108/ijoict.v9i2.754.

[18] C. Mueller-Roterberg, Handbook of Design Thinking: Tips & Tools for How to Design Thinking. Independently Published, 2018. [Online]. Available: https://books.google.co.id/books?id=qUQjvwEACAAJ

[19] S. S. Jadhav and P. C. Kalita, ‘Design Thinking Approach in Planning E-commerce for Domestic Plumbing Services’, in Proceedings of the 2019 International Conference on E-Business and E-Commerce Engineering, in EBEE’19. New York, NY, USA: Association for Computing Machinery, 2020, pp. 20–24. doi: https://doi.org/10.1145/3385061.3385067.

[20] W. S. L. Nasution and P. Nusa, ‘UI/UX Design Web-Based Learning Application Using Design Thinking Method’, ARRUS J. Eng. Technol., vol. 1, no. 1, pp. 18–27, Aug. 2021, doi: https://doi.org/10.35877/jetech532.

[21] L. Setiyani and E. Tjandra, ‘UI / UX Design Model for Student Complaint Handling Application Using Design Thinking Method (Case Study: STMIK Rosma Karawang)’, Int. J. Sci. Technol. & Manag., vol. 3, no. 3, pp. 690–702, May 2022, doi: https://doi.org/10.46729/ijstm.v3i3.505.

[22] E. Z. Dewi, M. Fransisca, R. I. Handayani, and F. L. D. Cahyanti, ‘Analysis and Design of UI/UX Mobile Applications for Marketing of UMKM Products Using Design Thinking Method’, Sink. J. dan Penelit. Tek. Inform., vol. 6, no. 4, pp. 2329–2339, Oct. 2022, doi: https://doi.org/10.33395/sinkron.v7i4.11505.

[23] S. Purwanti, J. Jaja, R. Rakhmayudhi, Dian Perdiansyah, and Sahrul Ramdan, ‘Wireframe Website Interface Design Miftahul Huda Mosque Prosperity Council Using The Design Thinking Method’, J. Ekon., vol. 11, no. 03 SE-Articles, pp. 1125–1132, Dec. 2022, [Online]. Available: https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/862

[24] M. D. Sriardi, T. Tukino, and F. Nurapriani, ‘Implementation of Design Thinking Methods in UI/UX Designing Job Searching Applications’, J. Sist. Inf. dan Ilmu Komput., vol. 7, no. 1, pp. 223–240, Aug. 2023, doi: https://doi.org/10.34012/jurnalsisteminformasidanilmukomputer.v7i1.4047.

[25] F. P. A. Praja et al., ‘Designing user interface and user experience application of financial management and planning of BUMDes in the mandalika special economic zone using design thinking’, AIP Conf. Proc., vol. 3026, no. 1, p. 50009, Mar. 2024, doi: https://doi.org/10.1063/5.0200214.

[26] A. Sundt and E. Davis, ‘User personas as a shared lens for library UX’, Weav. J. Libr. User Exp., vol. 1, no. 6, 2017. DOI: https://doi.org/10.3998/weave.12535642.0001.601

[27] Y. Yudhanto, W. M. Pryhatyanto, and W. Sulandari, ‘Designing and Making UI/UX Designs on The Official Website with The Design Thinking Method’, in 2022 1st International Conference on Smart Technology, Applied Informatics, and Engineering (APICS), 2022, pp. 165–170. doi: https://doi.org/10.1109/APICS56469.2022.9918684.

[28] J. Johnson, Designing with the Mind in Mind. Boston: Elsevier, 2014. doi: https://doi.org/10.1016/C2012-0-07128-1.

[29] J. Nielsen and T. K. Landauer, ‘A mathematical model of the finding of usability problems’, in Proceedings of the SIGCHI conference on Human factors in computing systems - CHI ’93, New York, New York, USA: ACM Press, 1993, pp. 206–213. doi: https://doi.org/10.1145/169059.169166.

[30] A. Hidayat and V. G. Utomo, ‘User experience measurement of adaptive online module system using user experience questionnaire’, J. Phys. Conf. Ser., vol. 1918, no. 4, p. 042146, Jun. 2021, doi: https://doi.org/10.1088/1742-6596/1918/4/042146.

[31] A. Pratama, A. Faroqi, and E. P. Mandyartha, ‘Evaluation of User Experience in Integrated Learning Information Systems Using User Experience Questionnaire (UEQ)’, J. Inf. Syst. Informatics, vol. 4, no. 4, pp. 1019–1029, Nov. 2022, doi: https://doi.org/10.51519/journalisi.v4i4.394.

[32] D. Zhu, D. Wang, R. Huang, Y. Jing, L. Qiao, and W. Liu, ‘User Interface (UI) Design and User Experience Questionnaire (UEQ) Evaluation of a To-Do List Mobile Application to Support Day-To-Day Life of Older Adults’, Healthcare, vol. 10, no. 10, p. 2068, Oct. 2022, doi: https://doi.org/10.3390/healthcare10102068.

[33] M. Schrepp, User experience questionnaire handbook: All you need to know to apply the ueq successfully in your projects. 2022. [Online]. Available: https://www.ueq-online.org/Material/Handbook.pdf

[34] E. Erlangga, Y. Wihardi, and E. Nugraha, ‘User Experience Evaluation by Using a User Experience Questionnaire (UEQ) Based on an Artificial Neural Network Approach’, in 2021 3rd International Conference on Research and Academic Community Services (ICRACOS), IEEE, Oct. 2021, pp. 17–22. doi: https://doi.org/10.1109/ICRACOS53680.2021.9702096.