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• Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera

  DOI: https://doi.org/10.30656/jsmi.v1i2.365

  M. Mujiya Ulkhaq, Monalisa Putri Br. Barus

  61-67

  2017-12-31

  Abstract views: 2101 , PDF downloads: 6966

• Integrating e-servqual and kano model to improve adorable projects website service quality

  DOI: https://doi.org/10.30656/jsmi.v3i2.1505

  Rahma Fauziyah, Yati Rohayati, Boby Hera Sagita

  98-106

  2019-12-31

  Abstract views: 841 , PDF downloads: 9480