Public Services During Covid-19 Pandemic in Kecamatan Sambaliung Kabupaten Berau
This study was conducted to identify and describe the implementation of public services during the Covid-19 pandemic in Kecamatan Sambaliung, Kabupaten Berau. The dimensions of measurement in this research are the improvement of services during the Pandemic by the Ombudsman RI including Clear information on service standards, online service systems, an adaptation of facilities/infrastructure/service facilities, and competence of service implementers. The type of research used in this research is descriptive qualitative with primary data and secondary data. Data analysis was carried out through data reduction, data presentation, conclusion drawing, and verification. The results of this study indicate that the implementation of public services during the Covid-19 Pandemic can still be carried out but in a different way than usual, the standard of service provided is following the circular letter of the Kabupaten Berau Government which refers to the rules of the Central Government, facilities/infrastructure/facilities have been provided following the recommendations of the Ministry of Health, good competence of officers and have a lot of experience placed in their respective fields to provide fast and appropriate services. Must improve the implementation of information technology-based services, because there is still no online-based service.
Doramia Lumbanraja, A. (2020). Urgensi Transformasi Pelayanan Publik melalui E-Government Pada New Normal dan Reformasi Regulasi Birokrasi. Administrative Law and Governance Journal, 3(2), 220–231. https://doi.org/10.14710/alj.v3i2.220-231
Febri Ramadhan, R., & Tamaya, V. (2021). Standar Pelayanan Publik di Masa Pandemi Covid-19: Studi Pelayanan Perpustakaan ITERA. Jurnal Studi Ilmu Sosial Dan Politik, 1(1), 57–66. https://doi.org/10.35912/jasispol.v1i1.365
Husnayaini, D. S. (2020). Evaluasi Inovasi Sistem Pelayanan Publik Provinsi Yogyakarta Untuk Menghadapi Masa New Normal. Civil Service Journal, 41–52. https://jurnal.bkn.go.id/index.php/asn/article/view/280
Kurdi, M. (2020). Menggagas Pelayanan Prima di Masa Pandemic Covid 19. Jurnal Lingkar Widyaiswara, 04, 4–9. https://docplayer.info/198685155-Menggagas-pelayanan-prima-di-masa-pandemic-covid-19.html
Miles, M. B., & Huberman, A. M. (1992). Analisis Data Kualitatif. Buku Sumber Tentang Metode-metode Baru. Universitas Indonesia Press.
Moleong, L. J. (2017). Metodologi Penelitian Kualitatif (Edisi Revisi). Remaja Rosda Karya.
Nuriyanto, N. (2014). Penyelenggaraan Pelayanan Publik Di Indonesia, Sudahkah Berlandaskan Konsep “Welfare State”? Jurnal Konstitusi, 11(3), 428–453.
Toto Heryanto, A. R. (2021). Pandemi Covid-19 sebagai Inovasi dalam Pelayanan Publik di Era New Normal.
Copyright (c) 2021 Denny Nazaria Rifani
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.