Inovasi Pelayanan Publik Melalui Solo Destination di Kota Surakarta, jawa Tengah

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Keywords: inovasi, pelayanan publik, Solo Destination

Abstract

Solo destination is a public service innovation from the  Surakarta City Communication dan Information Departement in the form of a mobile based application. The application in Solo Destination consists of various features including culinary, hotels, public facilities, shopping centers, cultural events, community services, children’s radio and historic sites. The launching of  Solo Destination application service received the MURI award as the first city in Indonesia to provide technology based tourism services through the application. The purpose of this researh is to explain the innovation of public service in the field tourism through Solo Destination. The method used is desk research that utilizes secondary data as a source of literature. The results of the study show taht the implementation of Solo Destination in the Surakarta City provides positive benefits for all parties including the Surakarta City Goverment to provide public services to the public quickly. For the public and tourists can provide services on the potential of Surakarta City easliy and completely

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References

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Juliarso, Ahmad. (2017). Inovasi Pelayanan Publik di Kantor Kecamatan Cijeungjing, Kabupaten Ciamis. Jurnal Ilmiah Dinamika, (4), (4), 584. Retrieved from https://jurnal.unigal.ac.id.

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McGuiness, Claire dan Crystal Fulton. (2019). Digital Literacy in Higher Education : A Case Study of Student Engagement with E- Tutorials Using Blended Learning. Journal of Information Technology Education : Innovations in Practice, (18), 3. Retrieved http://www.jite.org.

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Rogers. Everett M. (2003). Diffusion of Innovations 5 th edition. New York : Free Press.

Said, M. Mas’ud. (2007). Birokrasi di Negara Birokratis. Malang : UMM Press.

Scupola, Ada dan Hanne West Nicolajsen. (2013). Using Social Media for Service Innovations : Challenges and Pitfalls. International Journal of E- Business Research, (9), (3), 27. Retrieved from https://pdfs.semanticscholar.org.

Suwarno. Yogi, (2010). Inovasi Sektor Publik. Jakarta : STIA LAN Press.

Watson, Douglas J. 1997. Innovative Governments: Creative Approaches to Local Problems. New York : Greenwood Publishing Group.

Wasistiono, Sadu.2001. Manajemen Pemerintahan Daerah. Bandung : Alqa Print.

Ancok, Djamaludin. (2012). Kepemimpinan dan Inovasi. Jakarta : Penerbit Erlangga.

David Alburry Geoff Mulgan. (2003). Innovation in The Public Sector. Landon : The Mall.

Dinas Kependudukan dan Catatan Sipil Kota Surakarta. (2016). Profil Perkembangan Kependudukan Kota Surakarta Tahun 2016. Retrieved April 18, 2019 from http://dispendukcapil. Surakarta.go.id.

Fery Ardy Susanto. (2018). Capaian Pembangunan Kota Solo Dinilai Terbaik. Retrieved, April 22, 2019 from https://radarsolo.jawapos.com/read/2018/05/02/69799/capaian-pembangunan-kota-solo-dinilai-terbaik.

Hardiansyah. 2011. Kualitas Pelayanan Publik, Konsep, Dimensi, Indikator dan Impelementasinya. Yogyakarta : Gava Media.

Hayat. 2017.Manajemen Pelayanan Publik. Jakarta : PT. Rajagrafindo Persada.

Imam Saputro. (2018). Raih WTP 8 Tahun Berturut- Turut, Pemkot Solo Dapat Penghargaan Dari Kemenkeu. Retrieved, April, 21, 2019 from http://solo.tribunnews.com/2018/09/20/raih-wtp-8-tahun-berturut-turut-pemkot-solo-dapat-penghargaan-dari-kemenkeu.

Juliarso, Ahmad. (2017). Inovasi Pelayanan Publik di Kantor Kecamatan Cijeungjing, Kabupaten Ciamis. Jurnal Ilmiah Dinamika, (4), (4), 584. Retrieved from https://jurnal.unigal.ac.id.

Mulato Isha’an. (2017). Solo Raih Penghargaan Kota Paling Inovatif 2017. Retrieved, April 20, 2019 from http://m.rri.co.id/post/berita/469742/daerah/solo_raih_penghargaan_kota_paling_inovatif_2017.html.

McGuiness, Claire dan Crystal Fulton. (2019). Digital Literacy in Higher Education : A Case Study of Student Engagement with E- Tutorials Using Blended Learning. Journal of Information Technology Education : Innovations in Practice, (18), 3. Retrieved http://www.jite.org.

Noor, Irwan. (2013). Desain Inovasi Pemerintahan Daerah. Malang : UB Press.

Ombudsman RI. (2018). Laporan Tahunan 2018. Retrieved April 17, 2019 from https://www.ombudsman.go.id.

Rawden, Kari Bjerke Batt, dkk. (2017). Human Factors in the Implementation and adoption of innovations in health care services. A longitudinal case study on the introduction of new technology. The Innovation Journal : The Public Sector Innovation Journal, (22),(3), 2. Retrieved from https:// www. innovation.cc/volumes-issues/vol 22-no 3.html.

Rogers. Everett M. (2003). Diffusion of Innovations 5 th edition. New York : Free Press.

Said, M. Mas’ud. (2007). Birokrasi di Negara Birokratis. Malang : UMM Press.

Scupola, Ada dan Hanne West Nicolajsen. (2013). Using Social Media for Service Innovations : Challenges and Pitfalls. International Journal of E- Business Research, (9), (3), 27. Retrieved from https://pdfs.semanticscholar.org.

Suwarno. Yogi, (2010). Inovasi Sektor Publik. Jakarta : STIA LAN Press.

Watson, Douglas J. 1997. Innovative Governments: Creative Approaches to Local Problems. New York : Greenwood Publishing Group.

Wasistiono, Sadu.2001. Manajemen Pemerintahan Daerah. Bandung : Alqa Print.

Published
2019-12-31
Section
Articles