Psychological Empowerment as a Mediator in the Influence of Perceived Support, Engagement, and Fit on Commitment

Gusti Tia Ardiani; Annas Syams Rizal Fahmi; Elis Listiana Mulyani; Dede Sri Rahayu; Lucky Radi Rinandiyana

doi:10.30656/sawala.v14i1.g638sk84

Authors

Gusti Tia Ardiani Universitas Siliwangi
Annas Syams Rizal Fahmi Universitas Siliwangi
Elis Listiana Mulyani Universitas Siliwangi
Dede Sri Rahayu Universitas Siliwangi
Lucky Radi Rinandiyana Universitas Siliwangi

DOI:

https://doi.org/10.30656/sawala.v14i1.g638sk84

Keywords:

Perceived organizational support, Employee engagement, Psychological empowerment, Person-organization fit, Organizational commitment

Abstract

The financial services industry is undergoing a digital transformation that requires competent employees with a high level of organizational commitment. Without such support, organizational change risks encountering resistance or even failure. This study aims to analyze the influence of perceived organizational support, employee engagement, psychological empowerment, and person-organization fit on organizational commitment within the financial services sector. This research used a quantitative survey approach. The sample consisted of employees from financial service organizations at Priangan Timur. Data were analyzed using structural equation modeling (SEM) to test the hypothesized relationships among variables. The results shows that perceived organizational support, employee engagement, and person-organization fit significantly affect organizational commitment, with psychological empowerment as a key psychological mechanism that strengthens these effects. These findings highlight the importance of psychological factors and value congruence in fostering employees’ long-term commitment. This study contributes theoretically to the development of organizational commitment models based on psychological approaches and provides practical implications for human resource management in financial services. The findings suggest strategies for effectively managing employees in the era of digital disruption.

Author Biographies

Gusti Tia Ardiani, Universitas Siliwangi

Fakultas Ekonomi dan Bisnis
Annas Syams Rizal Fahmi, Universitas Siliwangi

Fakultas Ekonomi dan Bisnis
Elis Listiana Mulyani, Universitas Siliwangi

Fakultas Ekonomi dan Bisnis
Dede Sri Rahayu, Universitas Siliwangi

Fakultas Ekonomi dan Bisnis
Lucky Radi Rinandiyana, Universitas Siliwangi

Fakultas Ekonomi dan Bisnis

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