EVALUASI KEBIJAKAN DIGITALISASI ADMINISTRASI PUBLIK MELALUI PENDEKATAN HUMAN-CENTERED GOVERNANCE DI KABUPATEN MINAHASA

Margareth Inof Riisyie  Rantung; Zuchri Abdussamad; Rahma A. Alhasni

doi:10.30656/sawala.v13.i1.yj521h44

Authors

Margareth Inof Riisyie Rantung Universitas Negeri Manado
Zuchri Abdussamad Universitas Negeri Gorontalo
Rahma A. Alhasni Universitas Negeri Manado

DOI:

https://doi.org/10.30656/sawala.v13.i1.yj521h44

Keywords:

Public Administration Digitalization, Human-Centered Governance, Policy Evaluation

Abstract

Digitalization in public administration is crucial but faces obstacles in Minahasa, including low digital literacy, limited infrastructure, and minimal public involvement. This study used a qualitative descriptive method with purposive sampling. Data were collected through interviews, observations, and document reviews, then analyzed using the CIPP model (Context, Input, Process, Product). Findings show that digital services are poorly aligned with local needs. Infrastructure and HR limitations hinder implementation, while community involvement remains low. Digital transformation in Minahasa has been technocratic, lacking user-centered design. Applying human-centered governance can bridge gaps between service design and citizen needs.

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