Issue Title
Vol 1, No 2 (2017) Analisis Kualitas Layanan Penyerapan Aspirasi Anggota DPR RI Dengan Pendekatan Quality Function Deployment (QFD) Abstract  PDF
Rizal Sarifuddin
Vol 1, No 2 (2017) Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera Abstract  PDF
M. Mujiya Ulkhaq, Monalisa Putri Br. Barus
Vol 2, No 2 (2018) Klasifikasi Atribut Pelayanan Mobile Banking dengan Kano Model Berdasarkan Dimensi E-Servqual Abstract  PDF
Imam Safi'i
Vol 2, No 2 (2018) Peningkatan Kualitas Jasa Fasilitas Kesehatan dengan Integrasi Metode IPA dan KANO Abstract  PDF
Shanty Kusuma Dewi, Ananda Rizky Calfintry Putri, Bagus Arif Dwi Winarko
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