Peran Mediasi Job Satisfaction dan Employee Engagement Pada Compensation Terhadap Job Performance Di PT Telkom Indonesia Regional Jabodetabek Banten

  • Auzan Hilman Hustanto Universitas Trisakti
  • Indah Lestari Universitas Trisakti
  • Syilvia Anggraini Universitas Trisakti
  • Andre Kurnia Ramadhan Universitas Trisakti
  • Andreas Wahyu Gunawan Putra Universitas Trisakti
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Abstract

During the technological era, it had many impacts on various industries in Indonesia, one of which was the telecommunications industry which experienced a drastic increase in customer demand due to work from home instructions that could make working from anywhere so that discussions and giving work orders were not limited by space and time. This makes working hours longer and erratic, causing changes to routines and causing job performance to be disrupted, so an appropriate compensation strategy is needed by taking into account job satisfaction and employee engagement. Therefore, it is interesting to study how these factors affect job performance. This study aims to examine the effect of compensation given by the company on job performance mediated by job satisfaction and employee engagement. This research is a quantitative research with random sampling which involved 187 employees of PT Telkom Indonesia Regional Jabodetabek Banten. The analytical tool in this study uses SEM-PLS. The results of the study have novelty, namely compensation does not have a direct significant effect on job performance, but can be through employee engagement mediation. In addition, this study shows that job satisfaction has no significant effect on job performance either directly or as a mediating variable. The implication for the company is to know the importance of increasing compensation through employee engagement to improve job performance. From the results of the study, it is recommended to study more deeply related to other factors that affect job performance in other industries

Keyword: Compensation, Job satisfaction, Employee Engagement, Job Performance

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Author Biographies

Indah Lestari, Universitas Trisakti

Mahasiswa Magister Manajemen Universitas Trisakti angkatan 2020

Syilvia Anggraini, Universitas Trisakti

Mahasiswa Magister Manajemen Universitas Trisakti angkatan 2020

Andre Kurnia Ramadhan, Universitas Trisakti

Mahasiswa Magister Manajemen Universitas Trisakti angkatan 2020

Andreas Wahyu Gunawan Putra, Universitas Trisakti

Dosen Magister Manajemen Universitas Trisakti angkatan 2020

Published
2021-12-06