Use of Digital Banking in Improving Services at Banks
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Keywords:
Application Bank, Services Bank, Digital Banking
Abstract
This research is useful as a form of digital banking implementation in improving banking services to customers. The sample of this research is the number of digital banking users and the number of customers who have used digital applications from 2021. This study uses qualitative data analysis as a research method that describes descriptively about the application of digital banking in improving banking services and services to customers. analysis in terms of practices that need to be applied, so that it can be seen the extent of its implementation. These results show that the application of digital banking at the Bank is in accordance with the standards set by Bank Indonesia, the application of digital banking can improve the quality of banking services and services as well as increase customer loyalty
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Warjiyo, Perry. (2004). Mekanisme Transmisi Kebijakan Moneter Di Indonesia. Jakarta: Pusat Pendidikan dan Studi Kebanksentralan.
Widayatsari, Any, dan Antony Mayes.( 2012). Ekonomi Moneter II. Pekanbaru: Cendekia Insani..
Kimsen, K., Pambudi, J. E., Alamsyah, S., & Komariah, K. (2022). The Influence Of Company Growth, Return On Asset (ROA), Leverage And Audit Opinion In The Previous Year On Acceptance Of Going Concern Audit Opinions (In Property and Real Estate Sub-Sector Companies Listed on the Indonesia Stock Exchange 2013-2017). Jurnal Keuangan Dan Perbankan (KEBAN) , 1(2), 21-34. https://doi.org/10.30656/jkk.v1i2.4459
Liaanjani, D., & Sutikno, S. (2021). Restructuring As An Effort To Reduce The Impact Of Problem Financing On Griya Ib Hasanah Produc: Restrukturisasi Sebagai Upaya Mengurangi Dampak Pembiayaan Bermasalah Pada Produk Griya Ib Hasanah. Jurnal Keuangan Dan Perbankan (KEBAN) , 1(1), 44-51. https://doi.org/10.30656/jkk.v1i1.3969
Manurung, Mandala, dan Pratama Rahardja. 2004. Uang, Perbankan dan Ekonomi Moneter (Kajian Kontekstual Indonesia). Jakarta: Salemba Empat.
Mayes, Antony. (2016). Ekonomi Moneter 1. Pekanbaru: Cendekia Insani.
Murni, Asfia. (2009). Ekonomi Makro. Bandung. Refika Aditama.
Nopirin. (2000). Ekonomi Moneter. Yogyakarta: BPFE.
Nailufaroh, L., Suprihatin, N. S., & Mahardini, N. Y. (2022). The Impact of Leverage, Managerial Ownership, and Capital Intensity on Tax Avoidance. Jurnal Keuangan Dan Perbankan (KEBAN) , 1(2), 35-46. https://doi.org/10.30656/jkk.v1i2.4490
Rahma Dewi, W. (2021). Management of Risk Management on Banking Financial Performance. Jurnal Keuangan Dan Perbankan (KEBAN) , 1(1), 52-64. https://doi.org/10.30656/jkk.v1i1.3999
Ramadani, M. R. M. (2021). Analisis Fundamental, Deviden, Overconfidence Dan Promosi Terhadap Keputusan Investasi Di Pasar Modal. Jurnal Ekonomi Vokasi, 4(2), 54-65.
Salim, Jul Fahmi. (2017). Pengaruh Kebijakan Moneter Terhadap Pertumbuhan Ekonomi Di Indonesia.Jurnal E-KOMBISI.
Saputera, D. (2021). Risk Management in Gaining Profitability of Banking Companies . Jurnal Keuangan Dan Perbankan (KEBAN) , 1(1), 26-43. https://doi.org/10.30656/jkk.v1i1.3998
Sukirno, Sadono. 2013. Makro Ekonomi Teori Pengantar. Jakarta: Raja Grafindo Persada.
Sunaryo, D., Adiyanto, Y., & Sa’diyah, H. (2022). The Effect of Loan To Deposit Ratio, Net Profit Margin, And Return On Equity, On Stock Returns And Exchange Rates As Moderating Variables In The Banking Sub-Sector On The Southeast Asian Stock Exchange. Jurnal Keuangan Dan Perbankan (KEBAN) , 1(2), 1-20. https://doi.org/10.30656/jkk.v1i2.4002
Sutikno, S. (2020). Analisis Kesadaran Merek, Persepsi Kualitas Dan Assosiasi Merek Terhadap Keputusan Pembelian (Studi Kasus Pada Pelanggan CS Finance Cabang Tangerang). Jurnal Ekonomi Vokasi , 3 (1), 49-65.
Sutikno, S. (2022). Marketing Of Bank Products Through Entrepreneurship Training And Credit Financing For Entrepreneurs Students. Journal of Management Science (JMAS), 5(1), 1-4. https://doi.org/10.35335/jmas.v5i1.124
Sutikno, S., & Irwani Abdullah, N. (2021). The Impact of Islamic Banks in Financing MSMEs in Serang City : Dampak Bank Syariah Dalam Pembiayaan Umkm Di Kota Serang. Jurnal Keuangan Dan Perbankan (KEBAN) , 1(1), 14-25. https://doi.org/10.30656/jkk.v1i1.3965
Sutikno, S., & Kuruppuarachchi, D. (2021). Finance Technology as a Solution to Get Capital for Small Business Today: Teknologi Finance Sebagai Solusi Mendapatkan Modal Bagi Usaha Kecil Saat Ini. Jurnal Keuangan Dan Perbankan (KEBAN) , 1(1), 1-13. https://doi.org/10.30656/jkk.v1i1.3964
Sutikno, S., Nursaman, N., & Muliyat, M. (2022). The Role Of Digital Banking In Taking The Opportunities And Challenges Of Sharia Banks In The Digital Era. Journal of Management Science (JMAS), 5(1), 27-30. https://doi.org/10.35335/jmas.v5i1.125
Syafitri, Ika.( 2013). Analisis Kredit Perbankan dan Pertumbuihan Ekonomi Indonesia. Skripsi. Institut Pertanian Bogor.
Warjiyo, Perry. (2004). Mekanisme Transmisi Kebijakan Moneter Di Indonesia. Jakarta: Pusat Pendidikan dan Studi Kebanksentralan.
Widayatsari, Any, dan Antony Mayes.( 2012). Ekonomi Moneter II. Pekanbaru: Cendekia Insani..
Published
2022-06-18
How to Cite
Marlius, D. (2022). Use of Digital Banking in Improving Services at Banks. Jurnal Keuangan Dan Perbankan (KEBAN) , 1(2), 59-65. https://doi.org/10.30656/jkk.v1i2.4862
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