Model Electronic Customer Relationship Management (E-CRM) Menggunakan Adaptasi Bahasa Lokal Pada Usaha Mikro Kecil Menengah (UMKM) Banten
![](https://i.ibb.co/4sq7yLG/ico2.png)
![](https://i.ibb.co/8zQW6X2/ico3.png)
Abstrak
##plugins.generic.usageStats.downloads##
Referensi
Cook, Melissa A. 1996, Building Enterprise Information Architectures, Prentice Hall
Danardatu, Aloysius Heru. 2003, Pengenalan Customer Relationship Management, Ilmu Komputer.Com
Garcia, I., Pacheco, C., Martinez, A. 2012. Identifying Critical Success Factors for Adopting CRM in Small: A Framework for Small and Medium Enterprises. Software Engineering Research, Management and Applications 2012, Studies in Computational Intelligence Volume 430, 2012, pp 1-15
Hashim, R. 2012. Adoption of enterprise information system (EIS) in Malaysian small and medium enterprises (SMEs). Business, Engineering and Industrial Applications (ISBEIA), 2012 IEEE Symposium: 425 - 430.
Nugraha, A., Dewi, I.N., Novianto, S. 2013. Desain Pengembangan Aplikasi Electronic Customer Relationship Management dalam Mendukung Strategi Pemasaran dan Pengelolaan Pelanggan UMKM , Konferensi Nasional Informatika (KNIF) ITB 2013.
Pramudiya, E.H., Handarkho,Y.D., Rahayu, F.S. 2015. Pengimplementasian CRM Pada Pembangunan E-Commerce untuk Usaha Mikro Kecil Menengah (Studi Kasus: Dolanan Puzzle) Jurnal Buana Informatika, Volume 6, Nomor 4, Oktober 2015: 257-268.
Rifa'i, B. 2013. Efektivitas Pemberdayaan Usaha Mikro Kecil dan Menengah (UMKM) Krupuk Ikan dalam Program Pengembangan Labsite Pemberdayaan Masyarakat Desa Kedung Rejo Kecamatan Jabon Kabupaten Sidoarjo. Kebijakan dan Manajemen Publik, 130-136.
Rosalina, Vidila and Suhendarsah, Andri. 2013, Zachman Framework for Modelling CRM in PT.Lottechem, Tbk., Volume 2 Issue 7 (November 2013), International Journal of Engineering Associates (IJEA) ISSN 2320-0804.
Rosalina, Vidila. 2013, Pemodelan CRM Pada Perusahaan Petrokimia menggunakan Zachman Framework, Jurnal ELECTRANS ISSN 1412-3762, Volume 12 No 2 (September 2013).
Rosalina, Vidila., dkk. 2017. Electronic Customer Relationship Management (E-CRM) Modeling on Micro, Small & Medium Enterprises (MSMEs) Banten, IJCA October 2017 Edition.
Satzinger, John W., Robert B. Jackson, Stephen D Burd. 2009. Systems. Analysis and Design in a Changing World, Fifth Edition. Course Technology, Cengage Learning EMEA.
Sawitri,P., Wulandari, L., Simri, L.I.W. 2012. CRM untuk UKM, Konferensi Nasional Sistem Informasi 2012, STMIK - STIKOM Bali 23-25 Pebruari 2012.
Whitten, Jeffery, L., Bentley, Lonnie, D., Dittman, and Kevin, C., 2004, Metode. Desain dan Analisis Sistem (diterjemahkan oleh Tim Penerjemah ANDI), Edisi 6, Yogyakarta.
Zachman, J.A., 2012, John Zachman's Concise Definition of the Enterprise Framework, http://www.zachman.com/aboutthe-zachman-framework.
Zifa, Zachman Framework, http://www.zifa.com
http://en.wikipedia.org/wiki/ECRM, diakses : April 2016.
http://en.wikipedia.org/wiki/Internationalizatio _and_localization, diakses : April 2016