Peran Motivasi Kerja Dalam Memediasi Pengaruh Konflik Interpersonal dan Beban Kerja Terhadap Kinerja Karyawan

Authors

DOI:

https://doi.org/10.30656/av7bj808

Keywords:

Beban Kerja, Motivasi Kerja, Konflik Interpersonal

Abstract

This study aims to examine the role of work motivation as a mediating variable in the relationship between interpersonal conflict and workload on employee performance at Cv Erfanara Karya Mulya. A quantitative descriptive approach was used, with a sample of 100 respondents. Data analysis techniques included instrument testing, classical assumption tests, coefficient of determination, hypothesis testing, path analysis, and the Sobel test to examine the mediation effect, using SPSS version 25 for Windows. The results show that both interpersonal conflict and workload have a positive and significant effect on work motivation. Furthermore, both variables also significantly influence employee performance. Work motivation was found to have a positive and significant impact on performance and significantly mediates the relationship between interpersonal conflict, workload, and employee performance based on the Sobel test. These findings highlight the crucial role of work motivation in strengthening the positive impact of psychosocial factors on individual performance in a manufacturing work environment.

Author Biography

  • erlina gentari, unsera

    MANAJEMEN FAKULTAS EKONOMI DAN BISNIS

References

Ghozali, I. (2021). Aplikasi Analisis Multivariate dengan Program IBM SPSS 26. Semarang: Badan Penerbit Universitas Diponegoro.

Robbins, S. P., & Judge, T. A. (2022). Organizational Behavior (19th ed.). Pearson Education.

Mangkunegara, A. A. P. (2020). Manajemen Sumber Daya Manusia Perusahaan. Bandung: Remaja Rosdakarya.

Hasibuan, M. S. P. (2020). Manajemen Sumber Daya Manusia (Edisi Revisi). Jakarta: Bumi Aksara.

Sutrisno, E. (2021). Manajemen Sumber Daya Manusia (Ed. 4). Jakarta: Prenadamedia Group.

Kreitner, R., & Kinicki, A. (2021). Organizational Behavior (12th ed.). New York: McGraw-Hill Education.

Schaufeli, W. B., & Taris, T. W. (2019). A critical review of the Job Demands-Resources model: Implications for improving work and health. Bridging Occupational, Organizational and Public Health, 43–68. https://doi.org/10.1007/978-94-007-5640-3_4

Bakker, A. B., & Demerouti, E. (2020). Job Demands–Resources Theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 25(1), 1–13. https://doi.org/10.1037/ocp0000171

Deci, E. L., & Ryan, R. M. (2020). Intrinsic Motivation and Self-Determination in Human Behavior. New York: Springer.

Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research. Journal of Personality and Social Psychology, 51(6), 1173–1182. (Tetap relevan untuk uji mediasi klasik)

Tims, M., Bakker, A. B., & Derks, D. (2020). Job crafting and job performance: A longitudinal study. European Journal of Work and Organizational Psychology, 29(5), 620–634. https://doi.org/10.1080/1359432X.2020.1779728

Widodo, W. (2023). Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening. Jurnal Ilmiah Manajemen Sumber Daya Manusia, 11(2), 155–165.

Pratama, R. D., & Haryono, S. (2022). The Effect of Workload and Conflict on Employee Performance with Work Motivation as an Intervening Variable. Jurnal Aplikasi Manajemen, 20(3), 495–504.

Kurniawan, A., & Sulistiyani, A. (2023). The Role of Motivation as Mediation Between Conflict and Employee Performance. Jurnal Ilmu Manajemen, 11(1), 22–30.

Fitriani, S., & Hamzah, H. (2022). Interpersonal Conflict and Job Stress: Its Effect on Performance with Work Motivation as a Mediation. Jurnal Psikologi dan Organisasi, 18(1), 34–42.

Downloads

Published

2025-04-30

Issue

Vol. 4 No. 1 (2025)

Section

Articles

License

Copyright (c) 2025 erlina gentari, Syamsudin, Abdul Fatah

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.