FAUZIYAH, Rahma; ROHAYATI, Yati; SAGITA, Boby Hera. Integrating e-servqual and kano model to improve adorable projects website service quality. Jurnal Sistem dan Manajemen Industri, [S. l.], v. 3, n. 2, p. 98–106, 2019. DOI: 10.30656/jsmi.v3i2.1505. Disponível em: https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/1505. Acesso em: 18 jun. 2025.