Strategi Pelayanan Sekretariat Dewan Perwakilan Rakyat Daerah di Kabupaten Bintan
Main Article Content
Abstract
DPRD as part of regional government administration has an important task in increasing efficiency, productivity and accountability in government administration. Quality services from the Bintan Regency DPRD Council Secretariat are very important to ensure effective and efficient DPRD performance. This research aims to determine the service strategy carried out by the secretariat of the Bintan Regency DPRD council. This research uses a qualitative descriptive research method. Primary and secondary data are data sources in research. Research results (1) The implementation of organizational strategy can be seen from the preparation of Standard Operating Procedures (SOP) which provide clear guidance for DPRD members in carrying out their duties. (2) the program strategy is implemented through the implementation of an information management system, provision of better information services, as well as training and guidance for DPRD members. (3) human resources (HR) support strategies are carried out with selective recruitment, continuous training, and development of skills and competencies. (4) institutional strategies are implemented through providing logistical and administrative support, preparing activity agendas, routine coordination mechanisms, and appointing inter-departmental coordinators. In conclusion, the implementation of these strategies has improved the quality of DPRD council secretariat services to members of the Bintan Regency DPRD
Downloads
Article Details
Cahayani, A. (2005). Strategi dan Kebijakan Manajemen Sumber Daya Manusia (D. S (ed.)). Indeks.
Handayani, A., & Sarwono, A. E. (2021). Manajemen Strategis. UNISRI Press.
Ibrahim. (2015). Metodologi Penelitian Kualitatif (M. E. Kurnanto (ed.)). Alfabeta Bandung.
Kasahara, E. (2016). Manajemen Strategis Praktis (A. Prabawati (ed.)). Lautan Pustaka.
Moleong, L. J. (2014). Metodologi Penelitian Kualitatif. Remaja Rosdakarya.
Nurmandi, A. (2010). Manajemen Pelayanan Publik. PT. Sinergi Visi Utama.
Purwanto, E. (2012). Menuju Manajemen Publik Kelas Dunia Untuk Reformasi Birokrasi di Indonesia. Sekretariat Wakil Presiden Republik Indonesia.
Rachman, M. (2021). Manajemen Pelayanan Publik. CV Tahta Media Group.
Rangkuti, F. (1997). Analisis SWOT Teknik Membedah Kasus Bisnis. Gramedia Pustaka Umum.
Salusu. (1996). Pengambilan Keputusan Stratejik untuk Organisasi Publik dan Organisasi Nonprofit (A. A. Nusantara (ed.)). PT Grasindo.
Satori, D., & Komariah, A. (2012). Metodologi Penelitian Kualitatif. Alfabeta.
Sellang, K., Jamaluddin, & Mustanir, A. (2019). Strategi Dalam Peningkatan Kualitas Pelayanan Publik Dimensi, Konsep, Indikator dan Implementasinya (p. 3). CV. Penerbit Qiara Media.
Sondang, P. S. (2005). Manajemen Stratejik (ke-6). Bumi Aksara.
Sugiyono. (2012). Metode Penelitian Administrasi dilengkapi dengan Metode R&D. Alfabeta.
Sugiyono. (2014). Metodologi Penelitian Kuantitatif Kualitatif dan R&D (21st ed.). Alfabeta.
Anirwan, & Annas, A. (2020). Upaya Peningkatan Kinerja Layanan Sekretariat Dprd Kabupaten Soppeng. Journal of Governance and Local Politics (JGLP), 2(2).
Asmarabia, & Kristanto, B. (2023). Analisis Kinerja Sekretariat Dprd Pasca Berlakunya Peraturan Wali Kota Nomor 5 Tahun 2023 Di Kota Banjarbaru Kalimantan Selatan. Jurnal Noken: Ilmu-Ilmu Sosial, 9(1).
Efriyadi. (2021). Peranan Staf Komisi Dalam Menunjang Aktivitas Kegiatan Komisi Di Dewan Perwakilan Rakyat Daerah Kabupaten Meranti. MAP (Jurnal Manajemen Dan Administrasi Publik), 4(3).
Juru, N. A., & Gorda, A. A. . E. S. (2021). Analisis Struktur Organisasi Sekretariat Dewan Perwakilan Rakyat Daerah Kabupaten Buleleng. Perspektif, 10(1), 241.
Kusumah, S., Soehardi, D. V. L., & Lidya, M. (2022). Analisis Pelayanan Publik Pada Kantor Imigrasi Kelas 1 Kota Tanjungpinang. Syntax Literate: Jurnal Ilmiah Indonesia, 7(5), 5733.
Sellang, K., Jamaluddin, & Mustanir, A. (2019). Strategi Dalam Peningkatan Kualitas Pelayanan Publik Dimensi, Konsep, Indikator dan Implementasinya (p. 3). CV. Penerbit Qiara Media.
Sumiati, Harahap, R. H., & Isnaini. (2021). Penyelenggaraan Administrasi Di Bagian Umum Pemerintahan Sekretariat DPRD Provinsi Sumatera Utara. Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, 3(1).
Tanjung, F. M., & Fadhly, Z. (2022). Strategi Pelayanan Sekretariat Dewan Perwakilan Rakyat Kabupaten Aceh Selatan. Jurnal Manajemen Sumber Daya Manusia, Adminsitrasi Dan Pelayanan Publik, 9(4).
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
All articles in Jurnal Desentralisasi dan Kebijakan Publik (JDKP) can be disseminated provided they include the identity of the article and the source of the article (Jurnal Desentralisasi dan Kebijakan Publik). The publisher is not responsible for the contents of the article. The content of the article is the sole responsibility of the author
Jurnal Desentralisasi dan Kebijakan Publik (JDKP) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.