Persepsi Masyarakat Terhadap Pelayanan Pembayaran Pajak Kendaraan Bermotor Analisis Deskriptif Kuantitatif Mengenai Pembayaran Pajak Kendaraan Bermotor di Samsat Kota Cilegon
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Abstract
The amount of service discrimination, lack of service certainty and low levels of community satisfaction are important issues that need to be addressed in the delivery of public services after the enactment of the Regional Autonomy policy. Payment of motor vehicle tax that is imaged as a convoluted service, has a very complicated procedure and there is no certainty about the time and openness of the required service costs. As a result of this all makes economic growth and investment in the regions become hampered which also affects national economic growth. This article aims to provide an overview of people's perceptions of motor vehicle tax services in the city of Cilegon. This study uses a quantitative approach with a sample size of 96 respondents who are taxpayers in the city of Cilegon. Based on the calculation of the average interpretation analysis, the results obtained 3.12 included in the interpretation criteria are quite good. But there are some improvements including the language used in serving the community, the completeness of the means of supporting payment services and the use of information technology to support motor vehicle tax services.
Keywords: Public perception, Motorized Vehicle Tax, and Samsat Cilegon City.
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