1.
Widyarto WO, Djamal N, Adhim F. Analisis Kualitas Pelayanan Publik dengan Metode Fuzzy-Service Quality (F-Servqual) dan Index Potential Gain Customer Value (IPGCV). j. sist. manaj. ind. [Internet]. 2018Dec.28 [cited 2020Aug.12];2(2):101-10. Available from: https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/769