Auliana W, Mansur A, Zamzani MI, Ibrahim SBM. Integration of fuzzy SERVQUAL and TRIZ models in service quality method. j. sist. manaj. ind. [Internet]. 2026 Jun. 30 [cited 2026 Oct. 9];10(1):16-28. Available from: https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/11217