Munawar, Hanny Kanavika Rizky, Annisa Kesy Garside, Adhi Nugraha, and Amelia Khoidir. “Telecommunication Service Quality Analysis Using Integration of SIPA and Modified Kano”. Jurnal Sistem dan Manajemen Industri 7, no. 1 (June 30, 2023): 53–68. Accessed November 21, 2024. https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/5530.