Fauziyah, R., Y. Rohayati, and B. H. Sagita. “Integrating E-Servqual and Kano Model to Improve Adorable Projects Website Service Quality”. Jurnal Sistem Dan Manajemen Industri, Vol. 3, no. 2, Dec. 2019, pp. 98-106, doi:10.30656/jsmi.v3i2.1505.