Munawar, Hanny Kanavika Rizky, Annisa Kesy Garside, Adhi Nugraha, and Amelia Khoidir. 2023. “Telecommunication Service Quality Analysis Using Integration of SIPA and Modified Kano”. Jurnal Sistem Dan Manajemen Industri 7 (1), 53-68. https://doi.org/10.30656/jsmi.v7i1.5530.