Munawar, Hanny Kanavika Rizky, Annisa Kesy Garside, Adhi Nugraha, and Amelia Khoidir. 2023. “Telecommunication Service Quality Analysis Using Integration of SIPA and Modified Kano”.
Jurnal Sistem Dan Manajemen Industri 7 (1): 53-68.
https://doi.org/10.30656/jsmi.v7i1.5530.