AULIANA, Windi; MANSUR, Agus; ZAMZANI, Muhamad Imron; IBRAHIM, Siti Balkis Mohamed. Integration of fuzzy SERVQUAL and TRIZ models in service quality method. Jurnal Sistem dan Manajemen Industri, [S. l.], v. 10, n. 1, p. 16–28, 2026. DOI: 10.30656/jsmi.v10i1.11217. Disponível em: https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/11217. Acesso em: 9 oct. 2026.