MUNAWAR, Hanny Kanavika Rizky; GARSIDE, Annisa Kesy; NUGRAHA, Adhi; KHOIDIR, Amelia. Telecommunication service quality analysis using integration of SIPA and modified Kano. Jurnal Sistem dan Manajemen Industri, [S. l.], v. 7, n. 1, p. 53–68, 2023. DOI: 10.30656/jsmi.v7i1.5530. Disponível em: https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/5530. Acesso em: 17 jun. 2025.