WIDYARTO, Wahyu Oktri; DJAMAL, Nugraheni; ADHIM, Fauzul. Analisis Kualitas Pelayanan Publik dengan Metode Fuzzy-Service Quality (F-Servqual) dan Index Potential Gain Customer Value (IPGCV). Jurnal Sistem dan Manajemen Industri, [S. l.], v. 2, n. 2, p. 101–110, 2018. DOI: 10.30656/jsmi.v2i2.769. Disponível em: https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/769. Acesso em: 10 apr. 2025.