SAFI'I, Imam. Klasifikasi Atribut Pelayanan Mobile Banking dengan Kano Model Berdasarkan Dimensi E-Servqual. Jurnal Sistem dan Manajemen Industri, [S. l.], v. 2, n. 2, p. 77–84, 2018. DOI: 10.30656/jsmi.v2i2.696. Disponível em: https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/696. Acesso em: 16 apr. 2025.