Auliana, W.; Mansur, A. .; Zamzani, M. I.; Ibrahim, S. B. M. . Integration of Fuzzy SERVQUAL and TRIZ Models in Service Quality Method. j. sist. manaj. ind. 2026, 10 (1), 16-28. https://doi.org/10.30656/jsmi.v10i1.11217.