F. R. Wilujeng and G. D. Rembulan, “Perancangan Model Kualitas Pelayanan Puskesmas dengan Metode Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD)”, INTECH, vol. 5, no. 2, pp. 43–50, Dec. 2019, doi: 10.30656/intech.v5i2.1675.