MANURUNG, Rahman; SUPRIYADI, Supriyadi; WIBOWO, Tri Joko. Perbaikan Kualitas Layanan dengan Pendekatan Servqual dan Importance Performance Analysis. Jurnal INTECH Teknik Industri Universitas Serang Raya, [S. l.], v. 2, n. 1, p. 28–36, 2016. DOI: 10.30656/intech.v2i1.861. Disponível em: https://e-jurnal.lppmunsera.org/index.php/INTECH/article/view/861. Acesso em: 6 jul. 2025.