Pengaruh Implementasi Good Government Governance Pada Kualitas Pelayanan Publik (Studi Pada Pemerintah Daerah Di Indonesia)

Abstract

This research aims to analyze the influence of governance implementation on the quality of public services. The research uses a quantitative research approach using secondary data from the 2022 regional government administration report. The results of the research show that of the 5 principles of good governance adopted from the principles issued by the KNKG, transparency, accountability, legal culture and equality and fairness have a significant effect and positive on the quality of public services at a significance level of 10%. Meanwhile, democratic principles do not have a significant effect on the quality of public services at a significance level of 10%. However, simultaneously good governance on the quality of public services shows a line coefficient of 0.813 with a p-value of 0.000. This means that good public governance has a significant and positive influence on the quality of public services at a significance level of 10%

Keywords: Good Government Governance, Quality of Public Services