Pengujian Sistem Customer Relationship Management (CRM) pada Perusahaan Petrokimia Menggunakan ISO/IEC 9126
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References
Bergeron, Bryan (2002), Essentials of CRM: A Guide to Customer Relationship Management. John Wiley & Sons, Inc., New York, USA
ISO/IEC 9126/1 (2001), Draft International Standard “Information Technology – Software Product Quality”.
Jones, Jennifer & Trott, Bob (2001), “Getting personal on multiple CRM channels”, InfoWorld, San Mateo.S. M. Metev and V. P. Veiko, Laser Assisted Microtechnology, 2nd ed., R. M. Osgood, Jr., Ed. Berlin, Germany: Springer-Verlag, 1998.
Sukoco, Agus (2010), “ Aplikasi Wizard Pengukuran Kualitas Perangkat Lunak Menggunakan ISO 9126”, ERESHA SCHOOL OF IT.
Zikmund, W., R. McLeod and F. Gilbert (2003): Customer Relationship Management – Integrating Marketing Strategy and Information Technology, John Wiley & Sons.
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